We collect information that you choose to give us when you contact ThunderMonkey, submit an enquiry, ask for product advice, make a warranty or return claim, or use other forms on the website.

Depending on what you are doing on the site, this may include:

• Your name, email address, phone or WhatsApp number, and location.
• Product, surfboard, paddleboard, e-foil, rescue-board, or other equipment enquiries.
• Surf-school or organisation details, including student numbers, current equipment and buying requirements.
• Order or invoice details, proof of purchase, and information supplied for shipping, warranty, refund, replacement, or return requests.
• Photographs or videos you send us to help assess a product, transit-damage, or warranty issue.
• If checkout or account features are available and you use them, the billing, shipping, account, and order information you submit through those features.

We use the information we receive to operate the website and respond to the reason you contacted us. This can include:

• Answering product questions and helping you choose equipment.
• Responding to surf-school, organisation, and institutional enquiries.
• Processing or supporting orders where an online or enquiry-based purchase option is available.
• Arranging delivery and communicating about shipments.
• Assessing warranty, return, replacement, refund, and transit-damage requests.
• Maintaining customer-service, order, and business records where reasonably required.
• Protecting the website, preventing misuse, and meeting legal or regulatory requirements.

We may share relevant information with service providers when it is reasonably necessary to operate the website, fulfil an order, deliver a shipment, respond to an enquiry, or handle a claim.

Depending on the transaction or service, this may include website and hosting providers, email or form services, payment services shown at checkout, logistics providers such as VRL Logistics, manufacturers, or other service providers involved in the request.

We may also disclose information where required by applicable law, a lawful request, or to protect our legal rights and the security of the website.

The website and the services that support it may use cookies or similar technologies for essential site functions, shopping or account features, security, preferences, and embedded third-party content.

Hosting and website systems may also record technical information such as IP address, browser or device information, request logs, and pages accessed. This information is generally used to operate, secure, and troubleshoot the website.

Third-party features embedded on the site, such as review or media services, may apply their own privacy and cookie practices.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, resolve disputes or claims, and meet applicable legal requirements.

We take reasonable steps to protect information handled through the website. No website, email system, or online transmission can be guaranteed to be completely secure.

Subject to applicable law and any relevant exceptions, you may contact us to ask about personal information we hold about you, request correction of inaccurate information, or request deletion where appropriate.

If you no longer want us to use information for a particular optional purpose, you can contact us using the email address below. Some information may still need to be retained where required for orders, claims, legal compliance, fraud prevention, or other legitimate business purposes.

The website is intended for general customers and equipment buyers. We do not knowingly seek to collect personal information from children through the website without appropriate involvement or consent from a parent, guardian, or other authorised adult where required.

We may update this Privacy Policy when the website, our services, or applicable requirements change. The current version published on this page will apply from the date shown below.

For privacy questions or requests relating to your information, contact: