We primarily use VRL Logistics for deliveries across India due to its affordability, reliability, and extensive nationwide network. We may use other logistics partners depending on the delivery location and the client’s shipment requirements.

While transit damage is rare, there is a possibility of accidental damage during transportation or handling by third-party logistics providers.

Once a shipment is handed over to the logistics provider, transportation and handling are managed by the respective carrier.

Thundermonkey Surf Gear shall not be responsible for damage caused solely by the logistics provider during transit, to the extent permitted by applicable law. Any claims for such damage will be subject to the carrier’s applicable terms and claims procedures.

We strongly recommend that customers:

• Inspect the packaging and product carefully upon delivery.
• You can obtain insurance.
• Report any visible damage immediately to the delivery personnel and ensure it is recorded on the delivery receipt.
• Take clear photographs of any damage to the packaging or product.
• Inform Thundermonkey within 24 hours of delivery, along with photographs and shipment details.

While Thundermonkey does not provide automatic refunds or replacements for damage caused solely by third-party transportation, we will make reasonable efforts to assist customers in coordinating with the logistics provider regarding damage claims.

Nothing in this policy limits customers’ rights or remedies available under applicable Indian consumer protection laws.

Thank you for choosing Thundermonkey Surf Gear.