Surfboards, SUP boards, foil boards, and applicable accessories sold by Thundermonkey Surf Gear Pvt. Ltd are covered against manufacturing defects in materials and workmanship, subject to the warranty terms applicable to each product.

The one-year limited warranty applies to surfboards and SUP boards from the date of purchase and is available to the original purchaser upon submission of valid proof of purchase.

The warranty covers manufacturing defects only and does not cover damage arising from normal wear and tear, improper use, accidents, transportation, or external factors.

All warranty claims are subject to assessment and approval by Thundermonkey Surf Gear Pvt. Ltd. and, where applicable, the original manufacturer.

The following are excluded from warranty coverage:

• Snapped or broken boards.
• Damage caused by improper use, misuse, negligence, or accidental handling.
• Damage caused by impact with rocks, paddles, other boards, or other objects.
• Damage caused by collisions, accidents, or external impact.
• Damage resulting from previously sustained damage or continued use of a damaged board.
• Damage occurring during transportation, shipping, loading, unloading, dropping, or handling.
• Heel dents, pressure dents, and normal compression marks resulting from use.
• Damage caused by improper storage or handling.
• Damage resulting from prolonged exposure to heat, direct sunlight, or extreme temperatures.
• Damage caused by natural events such as floods, earthquakes, fires, or storms.
• Damage resulting from unauthorized alterations, modifications, or installation of incompatible fins and accessories.
• Damage arising from repairs performed by unauthorized third parties.
• Damage caused by continued use of the board after a defect or warranty claim has been reported.
• Damage resulting from heavy wave impact, shore breaks, or extreme surfing conditions.
• Damage caused by improper installation or adjustment of bindings, footstraps, fins, or other attachments.
• Damage resulting from storing boards in closed, damp, or wet conditions, including wet board bags.
• Damage caused by contact with the seabed, reefs, rocks, or other underwater surfaces.
• Damage resulting from using boards in conditions beyond their intended design or recommended specifications.
• Damage to 12’0″ and longer SUP boards resulting from use in heavy surf or breaking-wave conditions, where such boards are not designed for those conditions.
• Boards used for rental, commercial operations, surf schools, coaching, or teaching activities, unless specifically covered under a separate written warranty agreement.
• Normal wear and tear, cosmetic damage, scratches, fading, and discoloration arising from regular use.

Thundermonkey Surf Gear primarily ships products through VRL Logistics and other third-party logistics providers.

While we take reasonable care to inspect and package products securely before dispatch, damage may occasionally occur during transportation.

Damage caused solely by third-party transportation, loading, unloading, or delivery handling is not covered under the manufacturer’s limited warranty.

Customers are advised to inspect products upon delivery, document any visible damage, and notify Thundermonkey within 24 hours to facilitate communication with the logistics provider.

Transit damage claims will be handled separately from manufacturing warranty claims, in accordance with applicable logistics terms and Indian consumer protection laws.

If you believe your product has a manufacturing defect covered under warranty, please submit a warranty claim to Thundermonkey Surf Gear Pvt. Ltd.

Warranty claims must include:

• Proof of Purchase: A valid purchase invoice or receipt.
• Product Photographs: Clear images of the entire deck, bottom, serial number (where available), and the affected area.
• Video Evidence: A video showing the defect, if photographs do not clearly demonstrate the issue.
• Description of the Issue: A detailed explanation of the defect, when it was first noticed, and the circumstances under which it occurred.

Failure to provide the required information may delay the assessment process.

• All warranty claims will be assessed by Thundermonkey Surf Gear Pvt. Ltd. and/or the respective manufacturer.
• Additional photographs, product inspection, or other supporting information may be requested.
• Where a valid manufacturing defect is confirmed, the product may be repaired, replaced, or otherwise remedied, subject to applicable warranty terms and Indian consumer protection laws.
• Warranty coverage does not extend to damage arising from misuse, accidental impact, improper handling, or normal wear and tear.
• Thundermonkey reserves the right to reject claims that fall outside the warranty’s stated coverage, subject to applicable law.

This limited warranty is provided in addition to, and does not exclude or restrict, any rights or remedies available to customers under the Consumer Protection Act, 2019, and other applicable Indian laws.

For warranty-related enquiries or claims, please contact:

Please include your order or invoice number and relevant supporting documents when contacting us.